When trying to update your dog's details or add a new dog to your account, you may receive a 'Owner Not Financial' message.
This message indicates that the owner of the dog in the Dogs Australia database is currently marked as non-financial. To fix this, you will need to contact your local Dogs Australia state member office and have them check the owner of the dog in question to ensure that the owner is marked as financial.
Click on this link to find the appropriate local Dogs Australia state member office for your state. https://dogsaustralia.org.au/contact/member-bodies/
FAQ
Q: I have paid my membership and have a receipt, but why am I still getting the Owner Not Financial message?
A: You may have paid your membership, but the Dogs Australia database has the owner of the dog marked as non-financial. To fix this, you will need to contact your local Dogs Australia state office and have them check that the owner of the dog is marked as financial.
Q: Can you fix this so that I can update or add my dog?
A: No, this can only be fixed by your local Dogs Australia state office.
Q: I have contacted my local Dogs Australia state office, and they have fixed the problem. How can I update my dog's details?
A: There is a one day delay from when they make a change and until we have access to that change. This page will tell you how to update your dog's details to make the Dogs Australia database. How do I update the Dog details?
Q: My local Dogs Australia state office said they fixed this many days ago, and it's correct, but I am still getting the error.
A: You will need to ask your local Dogs Australia state office to contact the Dogs Australia database administrators and have them check why it's still reporting as non-financial.