When trying to add your dog or update your dog from the Dogs Australia database, you may receive a No dog details returned from the Dogs Australia database message.
This message indicates that the Dogs Australia database has not returned any information for the number provided. Please follow these steps to correct this message.
Step 1:
Compare the number you have input to the number that is on the dog's registration papers. If the number is not correct, click on the 'Edit' button from the dog's details page and fix the number. If the number is correct, proceed to step 2.
Step 2:
Contact your local Dogs Australia state office and ask them to check that the number you have input is correct for the dog, and check if there are any issues that might cause no data to be returned. Click on this link to get the contact details for your local Dogs Australia state office. https://dogsaustralia.org.au/contact/member-bodies/
If they correct the issue, there is a 1-day delay from when we have access to those changes. In this case, you'll need to try the next business day again.
If they have indicated that everything appears to be ok, proceed to step 3.
Step 3:
Ask your local Dogs Australia state office to raise an issue with the Dogs Australia database administrators to investigate as to why there is no data being returned from the Dogs Australia database.
FAQ
Q: How do I contact my local Dogs Australia state office?
A: Click on this link to find the appropriate local Dogs Australia state member office for your state. https://dogsaustralia.org.au/contact/member-bodies/
Q: Can you fix this so that I can update or add my dog?
A: No, this can only be fixed by your local Dogs Australia state office.