You can set a refund policy for the Club or Event, the options are;
- NONE: No self refunding, the club will need to process the refund as per normal.
- BEFORE OFFICIAL CLOSE DATE: Self refunding will be allowed up to be before the official close date.
- BEFORE ONLINE ENTRIES CLOSE: Self refunding will be allowed while online entries are open.
- ANYTIME: Self refunding is enabled until the club has been paid. (Recommended only for events that are cancelled or postponed)
When you set the refund policy on the club, this will update any current events and it will also be the default refund policy for any future event.
When setting the refund policy on the event, it will apply to that event only.
Club Refund Policy
To set the club refund policy edit the club details page and select the appropriate option.
- From the menu click on 'Club Area' and select 'My Clubs'
- Click on the Club Name to view the club details page.
- Click on 'Edit' to edit the club details and select the Refund Policy
- Click on 'Save'
Event Refund Policy
To set the event refund policy edit the event details page and select the appropriate option.
- From the menu click on 'Club Area' and select 'Club Events'
- Click on the Event Name to view the event details page.
- Click on 'Edit' to edit the event details and select the Refund Policy
- Click on 'Save'
You can also manually refund an exhibitor's entries, click here for instructions.