The Event FAQ will allow the allow the club to have common Questions and Answers added to an event. The Event FAQ will appear on the public event page and from the entry page and will help reply to common questions for an event so that many exhibitors may not need to contact the club with the same question.
The Club can add a FAQ including both the Question and Answer or an exhibitor can also ask a Question.
When the Question is asked by an exhibitor, the system will send an email to any club user that has 'Event' security access. The email will contain a link to the Event FAQ where you can then supply an answer.
When replying to an answer, the club can also update the question should they wish to make any corrections. There are two main settings you can also select when replying to an answer.
- 'Is Public' - This will make the FAQ public on the public event calendar. If this option is not selected, then the FAQ is not yet public and can only be seen by the club.
- 'All Events' - If the event is grouped with other events, selecting this option will put the FAQ onto all events in the event group.
How to add an Event FAQ - (Clubs)
Open the club area event details page: Menu > Club Area > Club Events > Event Name
From the event details page click on the 'Event Alerts/FAQ' tab. This will list any existing FAQ. Click on the FAQ question to view and edit a FAQ, or click on the 'Add FAQ' to add a new FAQ to the event.
How to ask a question - (Exhibitors)
Open the public calendar event details page: Menu > Event Calendar > Event Name
In the 'Event FAQ' section, click on the 'Ask a question about this event' button. Questions can only be about the event. If you have specific questions about your entries or items you have purchased, contact the club or support directly.